Privacy Policy

Account Details and Site Analytics

No email address is required to create an account; a username and password are sufficient. Account details are used for authentication, subscription management, and panel functions. Providing an email address is not a condition of registration. If you choose to provide one when contacting support, it is used only to handle your request and is not a required account detail.

Order records include the selected plan, amount, payment status, and transaction references. They are used to activate the service, reconcile payments, process refunds, and resolve order disputes. Details and attachments submitted with a support ticket help us investigate that specific issue. Please do not upload passwords, full subscription links, or sensitive payment credentials.

Website analytics help us understand page views, referral sources, and how visitors reach the site. They may include browser type, device environment, visit time, and page paths. This analytics relates to the marketing website and panel interactions; it is not used to record the content of websites accessed through accelerated connections.

No-Logs Policy and Connection Data

X8VPN does not record which websites users visit through this service, store browsing histories, destinations, or communications, or create connection logs that can be used to reconstruct an individual's browsing activity. Website analytics are handled separately from cross-border access traffic.

Session state required to establish a connection is used temporarily while the connection is being processed and is not retained as a historical connection log after it ends. Account-level usage and subscription status are used for quota calculations and do not include destinations. Troubleshooting uses only the service error information needed; it does not rely on long-term retention of individual connection histories.

Cookies and Local Storage

The website may use cookies to store session state or analytics identifiers. The user panel uses browser local storage to save login credentials and language preferences, supporting authentication and display settings as you navigate between pages. These uses do not change the no-logs policy described above.

You can clear cookies and site storage or restrict their use in your browser settings. After clearing them, you may need to log in again, and existing preferences may be reset. When using a shared device, log out and clear site data when you are finished. Clearing browser data does not delete account, order, or support ticket records held on the server.

Third-Party Payments and Information Sharing

This service supports Alipay / WeChat / USDT. Payments are processed by the relevant third-party providers, which may independently collect information needed to complete a transaction. X8VPN receives order results and necessary transaction references to confirm payment and deliver the subscription. You do not need to provide payment account passwords in a support ticket.

Data is shared only to the extent necessary to provide the service, process a transaction, or respond to a valid legal request. Processing is limited to these purposes, and user details are not sold as marketing lists. Before leaving this site for a payment page, check the destination and its privacy information.

Data Retention and Deletion Requests

Account details are retained while the account is active and for as long as needed to provide the service. Order and refund records are retained as required for settlement, dispute handling, and applicable laws. Support tickets and site analytics are deleted or de-identified once their purposes have been fulfilled. Retention periods vary by data type, and identifiable details are not kept after the reason for retention ends.

Sign in to the user panel and use the support ticket portal to request access to, correction of, or deletion of your data. We need to verify account ownership before processing a request. Deletion may affect future sign-ins, subscription delivery, and support checks. Records that must be retained by law or are involved in a dispute will have their use restricted, and we will explain why they cannot yet be deleted.

Policy Updates and Privacy Requests

When this policy is updated, the revised content will be published on this page and the last-updated month will change. Substantial changes to data uses, sharing, or user rights will be explained through the website or a notice in the panel. If the law requires separate consent, you will be given an appropriate choice before the relevant processing begins.

If you have questions about data handling, submit a specific request through a panel support ticket and describe the account activity and issue involved. For terms governing service use and refunds, see the Terms of Service and Refund Policy.