Refund Policy

Request Window and Refund Eligibility

You may request a no-reason full refund within 30 days of your first payment. The request window is based on the record of your first successful payment, not the date you installed a client, imported a subscription, or first connected. Submit a ticket within the window and identify the order for which you are requesting a refund.

You do not need to provide proof of connection issues or complete troubleshooting to request a no-reason refund. You may describe your experience if you wish, to help with the review, but an explanation is not required to submit a request. A request submitted within the window should not be treated as late solely because the review continues beyond that window.

Renewing, upgrading, or purchasing a separate data package does not restart the window from your first payment. If your request involves multiple payments, list each order separately to avoid combining different charges; confirm the specific refund scope in the ticket.

Eligibility and Review Scope

Within the first-payment request window, you may request a no-reason refund if your needs change, your device configuration is unsuitable, or you no longer need the service. Monthly subscriptions and data packages have different data rules. Data packages remain valid indefinitely until used up; this does not mean the refund window remains open indefinitely.

This policy does not set a threshold for automatic deductions or denial based on the proportion of data used. If data has been used up or unusually high usage has occurred, account and order records may be reviewed, but this does not establish any additional refund deduction rules.

Requests submitted after the request window are not covered by the no-reason full refund commitment above. Amounts already refunded cannot be refunded again. For orders where payment did not succeed, the payment status must first be clarified. For policy violations or disputes over order ownership, the basis for handling the request should be explained with reference to the Terms of Service and verifiable records; account status alone does not determine refund eligibility.

How to Request a Refund

1. Sign in to the user panel, review your orders and payment status, and identify the charge to be handled.
2. Go to the ticket page, state that you are requesting a refund, and provide the order number, payment date and time, payment method, and any payment record that can help verify the transaction.
3. Check for a reply in the original ticket. If more information is needed, provide the requested order details and confirm the refund scope and return method.

An email address is not required for an account; a username and password are enough to create one. You do not need to provide an email address for refund communications. Do not send your account password, full subscription link, or sensitive payment details in a ticket. Keep the details needed to verify the order visible in screenshots and redact other personal information.

Refunds to the Original Payment Method

Refunds are normally returned through the original payment method. For Alipay and WeChat payments, the original transaction record and the provider's ability to process a refund must first be checked. If the original method cannot return the funds, the reason must be explained in the ticket and an available alternative agreed with you. Funds should not be moved to an account balance or another substitute without confirmation.

USDT transfers follow a different refund process from Alipay and WeChat. The original sending address must not be assumed to be an address that can receive a refund. If an on-chain return is needed, the network, receiving address, and relevant handling details must first be verified in the ticket, and the return should proceed only after both parties confirm. Do not transfer funds to an unverified address or share private wallet credentials.

Refund Status and Follow-Up

Confirmation of a refund request, acceptance by the payment provider, and receipt of funds are separate stages. The time it takes for funds to arrive depends on the original payment provider and the actual processing status; this policy does not promise a fixed arrival time. Ticket replies should distinguish between under review, submitted to the provider, and completed, rather than treating acceptance of a request as receipt of funds.

If you have not received the refund, ask for an update in the original ticket and check your payment account records. If the refund has arrived, do not submit another request for the same charge. Any changes to your subscription status and related benefits after a refund should be explained in the ticket. For further questions, visit the support page for account and billing information.